No-D-Lay DRY Cleaners

Reviews of No-D-Lay DRY Cleaners

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  Steph Added February 09, 2018

  ★ ★ ★ ☆ ☆
  Brought my wedding gown here which is SILK, silk being much more tricky to dry clean compared to the usual tulle/lace gowns.. I was aware and took the risk anyway. The day came to pick up my gown however it was not ready, they informed some stains were not removed after two washes and to recommend another wash.. gown was also not pressed at this stage. Because I was not in a hurry I was ok with the delay and to go ahead with a third wash and wait another week. However, I noticed the dress looking much more ivory than its original colour which I called them the next day to address my concern. A lady who answered my call and was extremely obnoxious, questioning me how that could happen and demanded me to come in and to just take my dress the way it is and also trying to disregard if I could show her my photos of what the dress looked prior. From her tone she seem annoyed and she was yelling to the point a man had to take over the convo. This man was polite and understood what was happening also offering to fix the problem as best he could. I trusted him & was glad of his reassurance. I really was put off by that lady for her fowl nature & attitude towards a customer and thought she represented that company wrongly. If the man named 'Joseph' had not addressed my problem I really would have just picked up my dress and asked for a refund and gone to a much more expertised dry cleaners for bridal gowns. Dress looked fine in the end thank goodness however a few stains were not able to remove completely which I am not too fussed over. Although still not to its true colour I am thankful it looked much better than the first visit to pick it up. Cannot thank Joseph enough, he really took care of me and dealt with my enquiries in the most pleasant manner. Also a few pearls fell off my dress during the wash however Joseph kindly kept them for me. I guess if you're after your usual dry cleaning they would be great however when it comes to bridal gowns which are extremely delicate, try elsewhere as it may save you some time and possibly issues. They were also reasonably priced with an upfront cash payment save 10% which honestly drew me in.

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